STORE POLICY
CUSTOMER CARE
At our store, we believe that every purchase should be as enjoyable as owning a piece of Moroccan heritage. That’s why our customer care is designed to make your experience smooth, personal, and trustworthy.
1. Handmade with Care
Each product is handcrafted by skilled Moroccan artisans from Fes. Because they are handmade, slight variations in color, texture, or stitching are natural — and make your piece truly unique.
2. Shipping & Delivery
We ship worldwide! Every item is carefully packaged to ensure it arrives safely. Delivery times vary depending on location, and tracking information is provided for every order.
3. Returns & Exchanges
We want you to love your purchase. If you’re not fully satisfied, contact us within 14 days of receiving your order for return or exchange instructions. Please note: because of the handmade nature, some items may have limited return eligibility.
4. Product Care
Leather is a natural material. To keep your products looking their best:
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Avoid prolonged exposure to direct sunlight or moisture
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Use a soft cloth to clean
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Apply leather conditioner occasionally to maintain suppleness
5. Contact Us
Our team is here to help! Reach us on WhatsApp at +212 614-249-277 or +212 663-661-771 for any questions about orders, products, or care.
PRIVACY & SAFETY
1. Your Privacy
We only collect the information necessary to process your orders and improve your shopping experience. This may include your name, email, shipping address, and payment details. Your information is never shared with third parties without your consent.
2. Secure Payments
All payments are processed through secure, encrypted payment gateways. Your financial information is protected at every step, giving you peace of mind when shopping with us.
3. Safe Browsing
Our website uses industry-standard security measures to protect against unauthorized access and ensure your data stays safe while you browse or place orders.
WHOLESALE INQUIRIES
We welcome retailers, boutiques, and businesses who want to offer authentic Moroccan handmade leather products to their customers. Partnering with us means bringing the rich craftsmanship of Fes directly to your store.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments