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SHIPPING & RETURNS

SHIPPING POLICY

We take great care in delivering your handmade Moroccan leather products safely and efficiently.

1. Order Processing

All orders are carefully prepared by our artisans in Fes. Please allow 1–3 business days for order processing before shipment. Each product is inspected to ensure it meets our quality standards.

2. Domestic & International Shipping

We ship worldwide! Delivery times depend on your location:

  • Morocco: 2–5 business days

  • International: 7–21 business days (depending on the country)

Tracking information will be provided once your order is shipped so you can follow your package every step of the way.

3. Shipping Costs

Shipping fees vary based on destination, weight, and shipping method. Exact costs are calculated at checkout. Occasionally, we may offer free shipping promotions — check our website for updates.

4. Packaging & Care

Each item is packaged with care to protect it during transit. Because our products are handmade, slight variations may occur, which add to the uniqueness and character of your piece.

5. Delays & Customs

International shipments may be subject to customs clearance, which can cause delays beyond our control. We recommend checking local import regulations in your country.

6. Contact Us

For questions about shipping, tracking, or delivery times, reach us via WhatsApp at +212 614-249-277 or +212 663-661-771.​

RETURN & EXCHANGE POLICY

We want you to love your handmade Moroccan leather products. If for any reason you are not completely satisfied, we offer returns and exchanges under the following conditions:

1. Eligibility

  • Returns or exchanges must be requested within 14 days of receiving your order.

  • Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

  • Handmade variations in color, texture, or stitching are natural and not considered defects.

2. How to Initiate a Return or Exchange

  • Contact our customer service via WhatsApp at +212 614-249-277 or +212 663-661-771.

  • Provide your order number and reason for return or exchange.

  • Our team will guide you through the process and provide the return address.

3. Refunds

  • Refunds are issued via the original payment method once the returned item is received and inspected.

  • Please allow 5–10 business days for the refund to appear in your account.

4. Exchanges

  • If you wish to exchange an item, we will ship the replacement after receiving the returned product.

  • Exchanges are subject to product availability.

5. Non-Returnable Items

  • Customized or personalized items may not be eligible for return unless damaged in transit.

  • Products showing signs of misuse, alteration, or damage are not eligible.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

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